Forum Discussion
This video has no sound
- Yes. We opened a ticket for the problem, and Microsoft was able to provide a resolution for us. I don't know whether they did something to apply just to our tenant or might apply for all.
As part of the solution, we were asked to re-upload the videos after they made some change somewhere. (Meaning when I opened this thread back in in May 2023, re-uploading or uploading to different places never helped. But after they made a change and asked us to re-upload, the audio definitely did start working. For some videos, the only copies we had were in SharePoint, so downloading then re-uploading did also work.)
I don't know if that will be helpful or not - I was reluctant to update the thread since I didn't know if it was a fix just for us or more globally. I'd suggest you try a few files and see if re-upload helps. If not, then open a ticket for sure.
anneoday I just wanted to start a new post about this very issue, but I'll chime in here.
Thanks for the workaround! However, depending on which Browser is being used, the direct links will trigger a file download. Already happened to one of our users ...
My own learning after having migrated from Stream (classic) to Stream (on Sharepoint): None of the mkv containers play sound (whatever the specific codecs), all MP4 videos do. Converting the videos sticking to the "tips for the best video playback experience" for files on OneDrive (see https://support.microsoft.com/en-us/office/video-formats-you-can-play-on-the-onedrive-website-07c008b2-70e4-4ced-8a9b-f25bed77196a) fixes the issue.
Obviously, this is no large-scale workaround either. So, let's hope for some improvements to the new player. So far, the road to the new, improved Stream has been a bumpy one ...
My org is seeing this on some videos as well. Fortunately, just a very small number of videos so far. I reported the issue to Microsoft today and will be testing the conversion to *.mp4 workaround that was suggested here. If I receive any info from Microsoft on a more permanent fix I'll let you all know.