Forum Discussion
MP4 audio only, video is blank/black
MicrosoftPhil_Temple-Watts - If you could open a support case and get them the video with the issue and you have the support person escalate the case to the Stream product group, one of our engineers could debug with your specific video to see if we can figure out what the issue is.
I've sent through the video - hopefully the support agent will bring it to the attention of the Stream product group.
The case number is 1049091592.
- Marc Mroz
Phil_Temple-Watts - I checked with our support team here inside Microsoft and they are saying that case number isn't a valid case number for Microsoft Support. Is there a different case number you can share?
Marc Mroz
Same problem with me. I can only hear the audio and the video is black screen.
I tried sharing it as can view (can't edit) and then as can't download (can view). But nothing's working. It works fine when the video is downloaded though.
Its kind of weird that the problem hasn't been solved for more than one and a half years.I checked the link where I uploaded the video, and there was nothing there, so who knows where the case went. The link to it still brings up the chat transcript, but I won't post it here as it includes my mobile number.
A sample video is attached.
I'm not sure what to tell you...
