Forum Discussion
Bug Where Chapters are Getting Corrupted
I can reproduce a bug with chapters where there get mixed-up between videos. When that happens, the bogus chapters from other videos are missing thumbnails and can't be edited. See video here: ht...
Marc Mroz
Microsoft
Microsoftstuartmcgarrity - Oh my, that's a fairly bad bug.
I just tried it myself in a test environment and couldn't reproduce it. I'll send your video on to our chapter team for investigation but they might need a bit more info...
Can you either...
1. Open a support ticket so we can get a session ID and fiddler trace?
OR
2. Click the "?" to open the help pane and select Report an issue, describe the problem, and then paste this unique string so we can search for your report to know it's your issue: "MSTCChaptersBugAcrossVideos102022"
Hi Marc,
I can't see where to "Report an Issue" in the help pane.
I do not have permission to attach a screenshot so here is another video:
https://youtu.be/M53qw5QGD5c
I can't see where to "Report an Issue" in the help pane.
I do not have permission to attach a screenshot so here is another video:
https://youtu.be/M53qw5QGD5c
- Marc MrozSorry there are way too many ? And side panes.
On the pink stream player page, in the player side panes, under comments, there is also a ? Panel.
In that there should be a report an issue tab.- I don't see anything under there:. See: https://www.youtube.com/watch?v=wKHe4IkHpsQ
Could our organization have disabled it?
Is the opening of a support ticket the other option? I've no idea how to do that. Should I talk to our IT folks?- Marc MrozSorry! Seems like our report an issue isn’t enabled in your tenant either.
You would have to talk with your IT team and have them file a support ticket.
I passed on your repro video to the engineers. They were aware of the issue but are having a hard time reproducing it themselves to know how to fix it. You video is helpful showing how it happens for you.
Let me check with them to see if they’ve gotten any further on their investigation.