Auto-caption Not working [stuck at 99%]

I’m having an issue with Clipchamp’s auto-captions/transcription feature. Since yesterday, it gets stuck at 99% while creating the transcript and never finishes. I already tried multiple accounts, including both personal and work accounts, and I also tested different files and different speech languages such as English and Japanese, but the same problem still happens. I created a new project and tried exporting/reimporting as a workaround, but the issue remains. Could you please check whether this is a service problem, a bug, or a change in the free plan?