Forum Discussion
Why is password login for microsoft outlook suddenly unavailable?
Cleared my browsers cache because it was causing some issues and when I tried to log back into hotmail it says password login is not available. Completely randomly with no warning.
1 Reply
- CoralieSimonaireBrass Contributor
Hello,
If clearing the browser cache and cookies was the only change made, one possibility is that your Microsoft account is currently expecting a different sign-in method instead of a password.
Microsoft accounts can be configured for passwordless sign-in, in which case you may see messages such as "Password sign-in isn't available" and be prompted to use Microsoft Authenticator, a security key, SMS verification, or another authentication method instead.
You could clarify :
- Do you still see a password field ?
- What is the exact message displayed ?
- If you select "Sign in another way", which options are offered ?
Based on Microsoft-documented cases, this behavior can be related to a passwordless account configuration, a temporary account restriction, or an identity verification issue.
If you can still access the account through another sign-in method, you can review your security settings here :
https://account.live.com/proofs/manage
Also, if the issue started recently, it may be worth checking the Microsoft service status page :
https://status.cloud.microsoft/
Hope this helps