Forum Discussion
Cloud Update - all devices showing as eligible for monthly enterprise channel
We've had cloud update enabled for at least several months now however on the Cloud Update > Overview page it shows 0/## devices are being managed by Cloud. When I click view unmanaged devices from this page, it takes me to the inventory page which lists all devices with a cloud update status of "Eligible for Monthly Enterprise Channel".
All devices have Apps for Enteprises installed and are already on the Monthly Enterprise Channel.
Most devices in the inventory have a recent date in the last contact column.
On the home page of config.office.com it states cloud update is enabled for both the monthly channel and the current channel.
How do we get all devices from "Eligible for Monthly Enterprise Channel" to onboarded?
4 Replies
- manoth_msft
Microsoft
Hi cjg000, please submit a feedback item when being on the Cloud Update overview page. Please also include a contact email, so we can take a look at your tenant.Hi manoth_msft, thank you for your reply. I have tried submitting feedback including my email address a few times but I've not gotten a response. I also posted on Reddit and did get an initial response from one of the Microsoft 365 Apps Ranger team members mid-November who said they'd take a look but have just had silence since.
- manoth_msftI can't find a feedback submission, but found your thread on Reddit. Did you respond to Bob as he has requested?
