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techwind's avatar
techwind
Copper Contributor
Feb 14, 2022
Solved

Lost administrator account two-step authentication

I turned on two-step authentication for organization administrator account,

but I lost my phone last week..

 

Now I can reset the account password by sending verification code to my email.

Do I have any way to get this administrator account back?

 

Thanks.

  • Solved.

    I called to Microsoft China support center, report my question.

    They confirmed my information, then reset the 2-factor.

     

    Thanks to God.

    Thanks to the China support center.

    techwind 

2 Replies

  • techwind's avatar
    techwind
    Copper Contributor

    Solved.

    I called to Microsoft China support center, report my question.

    They confirmed my information, then reset the 2-factor.

     

    Thanks to God.

    Thanks to the China support center.

    techwind 

  • techwind's avatar
    techwind
    Copper Contributor
    I just have this account as organization administrator.
    This organization subscribed from another Microsoft account.

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