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bknusadc's avatar
bknusadc
Copper Contributor
Jul 10, 2023
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Viva Insights Delayed Delivery does not work when using a Delay Delivery rule.

Viva Insights Delayed Delivery does not work when using a Delay Delivery rule i.e.; I have a rule which states delay delivery for 2 minutes on all outgoing email.  This rule is a safety buffer for wh...
  • Jake_Caddes's avatar
    Jake_Caddes
    Aug 10, 2023

    Hi YLin bknusadc 

    This is a known issue that this Viva Insights schedule send suggestions feature doesnt work with Outlook delay delivery rules. There is a note about this in the documentation here: Schedule send in Outlook - Microsoft Support

     

     

    If a user sets a recurring rule to delay the Outlook email on Windows desktop, this rule will override and take place first. That's why the user see the email will be sent after 2 mins.

     

    CC: Dazza21 

Jake_Caddes's avatar
Jake_Caddes
Icon for Microsoft rankMicrosoft
Aug 08, 2023

Hi YLin and bknusadc, I will let the product team know of this situation and the context of having enabled Delay Delivery through Outlook. They may have a solution but if not, they will likely build a fix for this soon.

Jake_Caddes's avatar
Jake_Caddes
Icon for Microsoft rankMicrosoft
Aug 10, 2023

Hi YLin bknusadc 

This is a known issue that this Viva Insights schedule send suggestions feature doesnt work with Outlook delay delivery rules. There is a note about this in the documentation here: Schedule send in Outlook - Microsoft Support

 

 

If a user sets a recurring rule to delay the Outlook email on Windows desktop, this rule will override and take place first. That's why the user see the email will be sent after 2 mins.

 

CC: Dazza21 

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