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bknusadc's avatar
bknusadc
Copper Contributor
Jul 10, 2023
Solved

Viva Insights Delayed Delivery does not work when using a Delay Delivery rule.

Viva Insights Delayed Delivery does not work when using a Delay Delivery rule i.e.; I have a rule which states delay delivery for 2 minutes on all outgoing email.  This rule is a safety buffer for wh...
  • Jake_Caddes's avatar
    Jake_Caddes
    Aug 10, 2023

    Hi YLin bknusadc 

    This is a known issue that this Viva Insights schedule send suggestions feature doesnt work with Outlook delay delivery rules. There is a note about this in the documentation here: Schedule send in Outlook - Microsoft Support

     

     

    If a user sets a recurring rule to delay the Outlook email on Windows desktop, this rule will override and take place first. That's why the user see the email will be sent after 2 mins.

     

    CC: Dazza21 

Dazza21's avatar
Dazza21
Brass Contributor
Jul 11, 2023

Hi bknusadc!

 

Are you able to expand a bit on this statement?

 

  • Can you advise what is happening when using the Viva Insights "Send later" feature?
  • Can you advise what is happening when using the standard "Delay delivery" feature that you've configured on your mailbox?

Thanks!

  • bknusadc's avatar
    bknusadc
    Copper Contributor
    Jul 11, 2023

    Dazza21 

    I currently have an Outlook Rule which delays all email delivery by 2 minutes.   All my outgoing email sits in the Outbox for 2 minutes and then is sent.  

    When I use the VIVA Suggested Send Delay Delivery feature it suggests the time of the person in their working hours and says when I hit send it will delay delivery.   However, it doesn't my Outlook rule is still in effect and the email goes out after 2 minutes.  

     

    If I manually go into Delay Delivery and configure the date and time myself for that email it will delay delivery until that time and date. 

    • JessicaIrons's avatar
      JessicaIrons
      Copper Contributor
      Mar 24, 2024
      I don't have a delay delivery rule in place, but for some reason my delay send in Viva engage no longer works. It used to open the Viva side panel to choose a time, but now it just brings up the panel with no options and it's completely unclear if having clicked delay send actually did anything.
    • YLin's avatar
      YLin
      Brass Contributor
      Aug 04, 2023

      bknusadc, Dazza21 

       

      I believe I have a similar as bknusadc does, and my setup followed the instruction at

      • https://support.microsoft.com/en-us/office/delay-or-schedule-sending-email-messages-026af69f-c287-490a-a72f-6c65793744ba
        • Delay or schedule sending email messages / Delay the delivery of all messages

      And I also confirm the exact same behavior as bknusadc described.

      • Jake_Caddes's avatar
        Jake_Caddes
        Icon for Microsoft rankMicrosoft
        Aug 08, 2023

        Hi YLin and bknusadc, I will let the product team know of this situation and the context of having enabled Delay Delivery through Outlook. They may have a solution but if not, they will likely build a fix for this soon.

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