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Ajr37's avatar
Ajr37
Copper Contributor
Jun 20, 2023

Reading Pane in Outlook forced to Bottom by Viva Insights

Using Viva Insights in Outlook and reading pane is set to right. When opening Calendar and returning to Inbox, the reading pane is moved to Bottom.

This question elsewhere refers and shows illustrations https://answers.microsoft.com/en-us/outlook_com/forum/all/viva-insights-add-in-for-outlook-changes-mail/73fbed2e-5e20-4fbd-8158-aa1c4ec5f137

Is this a bug or design feature?

4 Replies

  • Jake_Caddes's avatar
    Jake_Caddes
    Icon for Microsoft rankMicrosoft
    Sep 07, 2023

    Hi I am flagging this to the product team to hopefully get some feedback and an answer here. Thank you for your patience.

  • klmcc0's avatar
    klmcc0
    Copper Contributor
    Jun 29, 2023
    I have the same question. They really need to address this
      • Jake_Caddes's avatar
        Jake_Caddes
        Icon for Microsoft rankMicrosoft
        Sep 08, 2023

        Hi sjohnstone, Ajr37 and klmcc0. I spoke with the product team and they believe that the behavior you are seeing is a bug. There are 2 ways I can help you resolve this issue:

        1. Each of you send me your company name and tenantID in a private message and I will submit a ticket internally to get this issue fixed. This often requires a lot of back and forth communication, so likely we will need to start an email thread and ideally get responses from each other within a day or so.

        2. Each of you individually creates support tickets through your admin centers: Get support for Viva Insights | Microsoft Learn. This would be the preferred method of support as you will have a dedicated agent assigned to your ticket who would be able to escalate/resolve this issue.

         

        I apologize for the ongoing issue and I hope we can get this resolved asap.