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OliP1's avatar
OliP1
Copper Contributor
Feb 19, 2025

GoDaddy to Microsoft 365 Migration Issues

Hi there, I wonder if I could get some help with an issue I've got. Currently I am attempting to migrate one user mailbox from the current GoDaddy tenant to our new Microsoft tenant, to initially test out the migration. I've followed the Migration tool in the Exchange admin center but am receiving the following error:

Error: MigrationRecipientNotFoundException: A recipient wasn't found for "***@***.onmicrosoft.com". Create a recipient of the appropriate type for this migration and try again.

I've got the user created in the Microsoft 365 admin center and a mailbox is set up for them. Both on GoDaddy and Microsoft it is UserMailbox recipient type.

I'm using the IMAP Migration settings as outlined from the GoDaddy IMAP settings, and have since checked with GoDaddy and they give these settings: 
IMAP Server: imap.secureserver.net

Authentication: Basic

Encryption: SSL

Accept untrusted certificates: Yes

Port: 993

GoDaddy have also said that Basic authentication is supported by them and I have checked the Entra configuration to ensure that Basic is not blocked. I have even had the user I'm attempting to migrate log in to the temporary onmicrosoft account to make sure there are no log in issues there.

I have posted this on the Answers forum as well and was pointed in this direction for further help.

Any thoughts or help on this would be amazing.

Thanks in advance, Oli

GoDaddy
migration

1 Reply

  • Ahmed_Masoud97's avatar
    Ahmed_Masoud97
    Iron Contributor
    Mar 27, 2025

    Hey OliP1 ,
     

    No need to migrate tenants—we can do something much simpler: Defederation.

    This process removes GoDaddy’s control and gives you full Microsoft 365 access without changing users, data, or emails.
     

    Quick Overview:
     

    • Disconnect GoDaddy from the admin backend
    • Add Microsoft licenses (GoDaddy licenses aren’t transferable)
    • Secure & update setup: reset passwords, update DNS, and optionally change your SharePoint URL
    • Finalize with zero downtime and full Microsoft access
       

    Result: You get a clean, native Microsoft 365 tenant—no restrictions, better security, full control.
     

    Let me know if you’re ready to move forward—I’ve helped many businesses with this smoothly.

     

    Best, 

    Ahmed Masoud

    LinkedIn

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