Forum Discussion
500 GBs of data inaccessible on 365 for Nonprofits
I manage a U.S. nonprofit that was using Microsoft 365 Business Premium through Microsoft’s nonprofit grant program. About a week ago, we suddenly lost access to our Microsoft 365 services. After...
We had exact the same problem. Without any warning (no communication from MS about stopping our licenses) we couldn't access our data from 15 June. Since then communicating with MS and they today confirmed all our data is lost! This is what MS wrote to us:
"We also noted that the subscription was temporarily reactivated and remained accessible in your tenant for an extended period. While this provided additional time, the required transition to a supported licensing option was not completed. As a result, the subscription was disabled again on June 14, 2026, which initiated the standard deprovisioning process and led to its permanent removal from your tenant."
This is ridiculous! We are now investigating a way to raise a claim against MS.