Forum Discussion
500 GBs of data inaccessible on 365 for Nonprofits
ATTN MODERATORS - URGENT ESCALATION REQUEST (Ticket #2606160040010375)
We are experiencing the exact same issue at our nonprofit, R. Fathers M.A.D., Inc.
Our original Microsoft 365 Business Premium grant subscription lapsed on May 27, and we purchased our new active subscription on June 15, a lapse of exactly 19 days.
We have an active case open right now under TicketID#2606160040010375. The Data Protection Team has successfully linked our accounts, our new subscription is Active in our Billing dashboard, and all licenses have been assigned to our active users. Frontline support ran an eDiscovery search that came back empty because the metadata indexing pointers were severed during the grant decommissioning.
Because both of our organizations acted within the standard retention window, our data physically sits on the servers, but the front-end paths are broken.
We need a Community Manager or Moderator to internally flag TicketID#2606160040010375 so a Tier-3 engineer can manually trigger the backend data re-index to reconnect our intact SharePoint and OneDrive files to our user profiles. Our operations are completely halted.
We had exact the same problem. Without any warning (no communication from MS about stopping our licenses) we couldn't access our data from 15 June. Since then communicating with MS and they today confirmed all our data is lost! This is what MS wrote to us:
"We also noted that the subscription was temporarily reactivated and remained accessible in your tenant for an extended period. While this provided additional time, the required transition to a supported licensing option was not completed. As a result, the subscription was disabled again on June 14, 2026, which initiated the standard deprovisioning process and led to its permanent removal from your tenant."
This is ridiculous! We are now investigating a way to raise a claim against MS.