Using a scanner device with HVE

You are sending scans from a Brother ADS-2800 to one internal mailbox through High Volume Email, but the device says its SSL/TLS mode does not match the server. HVE supports scanners, although the connection settings must match exactly. Use smtp.hve.mx.microsoft, port 587, and STARTTLS/TLS rather than implicit SSL. Authenticate with the full HVE account address and password unless the model supports OAuth. Confirm the account is active in Exchange admin center under Mail flow, High Volume Email, and that a valid pay-as-you-go billing policy is assigned; without one it cannot send. HVE requires TLS 1.2 or later and delivers only to recipients inside your tenant. Update the scanner firmware and verify its date and time, then retest while capturing its SMTP log if available. If the ADS-2800 cannot negotiate STARTTLS with TLS 1.2, use direct send to your tenant MX endpoint on port 25 instead.