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saikelu's avatar
saikelu
Copper Contributor
Sep 10, 2021

User receiving message recall failure from a gmail account

Hi All,

One of the users in our organization sent an email to another internal user. When he tried to recall that message, he received recall failure from a Gmail address which is recipient's personal Gmail ID.

We've checked the below

  • No email forwarding is present on user's account.(Not in Outlook or serverside)
  • No audit logs related to recent forwarding creation.
  • No events in message trace including extended trace related to forwarding.

Am I missing something? Please help.

1 Reply

  • aelahmadi's avatar
    aelahmadi
    Copper Contributor
    Hi , what I experience recall that message out of organization not going to work, usually work within your organization.

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