Forum Discussion

Copper Contributor

Aug 15, 2020

Unable to send emails

I can receive my Microsoft Exchange emails on my iPhone but cannot send emails. This has only started to be a problem in the last ten days. Incidentally on my laptop I can receive and send. I have be...

Exchange Server

James_Daniel

Copper Contributor

Aug 17, 2020

Hi kenboundyscom

This issue looks like connection/Sync between device and server when trying to send.

Please try to remove and re created account in mobile device.

https://support.microsoft.com/en-us/office/fix-email-sync-issues-or-remove-a-device-from-your-outlook-on-the-web-mailbox-775ed31c-05bd-4ee4-b1b3-33fad7b5b992

Regards,

James Daniel

kenboundyscom

Copper Contributor

Aug 20, 2020

James_Daniel I actually did that and could not get the account added back in to the phone! Now noone wants to own the issue. It's not an Apple issue - same problem with other phones that were used, Microsoft are not owning it either.