Forum Discussion

Copper Contributor

Aug 15, 2020

Unable to send emails

I can receive my Microsoft Exchange emails on my iPhone but cannot send emails. This has only started to be a problem in the last ten days. Incidentally on my laptop I can receive and send. I have be...

Exchange Server

kenboundyscom

Copper Contributor

Aug 17, 2020

James_Daniel the server is outlook.office365.com and it is only an issue on the i phone. Apple say the phone is ok and its an issue involving connection to the outgoing server. Note that I can receive emails on this device and receive and send on my laptop and i pad. Note that this is Microsoft Exchange.

My direct email is ken@boundys.com

James_Daniel

Copper Contributor

Aug 17, 2020

Hi kenboundyscom

This issue looks like connection/Sync between device and server when trying to send.

Please try to remove and re created account in mobile device.

https://support.microsoft.com/en-us/office/fix-email-sync-issues-or-remove-a-device-from-your-outlook-on-the-web-mailbox-775ed31c-05bd-4ee4-b1b3-33fad7b5b992

Regards,

James Daniel

kenboundyscom
Copper Contributor
Aug 20, 2020
James_Daniel I actually did that and could not get the account added back in to the phone! Now noone wants to own the issue. It's not an Apple issue - same problem with other phones that were used, Microsoft are not owning it either.
kenboundyscom
Copper Contributor
Aug 17, 2020
Have done so Daniel without any change