Forum Discussion
kenboundyscom
Aug 15, 2020Copper Contributor
Unable to send emails
I can receive my Microsoft Exchange emails on my iPhone but cannot send emails. This has only started to be a problem in the last ten days. Incidentally on my laptop I can receive and send. I have be...
James_Daniel
Aug 17, 2020Copper Contributor
Hi kenboundyscom Could you please let us know which exchange server version are you using.
Is this issue only in sending through mobile device?
Are you able to send emails in browser accessing OWA?
I just want to find its a email routing issue or client end mobile deice protocol issue.
Regards,
James Daniel
kenboundyscom
Aug 17, 2020Copper Contributor
James_Daniel the server is outlook.office365.com and it is only an issue on the i phone. Apple say the phone is ok and its an issue involving connection to the outgoing server. Note that I can receive emails on this device and receive and send on my laptop and i pad. Note that this is Microsoft Exchange.
My direct email is ken@boundys.com
- James_DanielAug 17, 2020Copper Contributor
This issue looks like connection/Sync between device and server when trying to send.
Please try to remove and re created account in mobile device.
Regards,
James Daniel
- kenboundyscomAug 20, 2020Copper Contributor
James_Daniel I actually did that and could not get the account added back in to the phone! Now noone wants to own the issue. It's not an Apple issue - same problem with other phones that were used, Microsoft are not owning it either.
- kenboundyscomAug 17, 2020Copper ContributorHave done so Daniel without any change