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Copper Contributor

Aug 15, 2020

Unable to send emails

I can receive my Microsoft Exchange emails on my iPhone but cannot send emails. This has only started to be a problem in the last ten days. Incidentally on my laptop I can receive and send. I have be...

Exchange Server

Copper Contributor

Aug 17, 2020

Hi kenboundyscom Could you please let us know which exchange server version are you using.

Is this issue only in sending through mobile device?

Are you able to send emails in browser accessing OWA?

I just want to find its a email routing issue or client end mobile deice protocol issue.

Regards,

James Daniel

kenboundyscom
Copper Contributor
Aug 17, 2020
James_Daniel the server is outlook.office365.com and it is only an issue on the i phone. Apple say the phone is ok and its an issue involving connection to the outgoing server. Note that I can receive emails on this device and receive and send on my laptop and i pad. Note that this is Microsoft Exchange.
My direct email is ken@boundys.com
- James_Daniel
  Copper Contributor
  Aug 17, 2020
  Hi kenboundyscom
  This issue looks like connection/Sync between device and server when trying to send.
  Please try to remove and re created account in mobile device.
  
  https://support.microsoft.com/en-us/office/fix-email-sync-issues-or-remove-a-device-from-your-outlook-on-the-web-mailbox-775ed31c-05bd-4ee4-b1b3-33fad7b5b992
  
  Regards,
  James Daniel
  - kenboundyscom
    Copper Contributor
    Aug 20, 2020
    James_Daniel I actually did that and could not get the account added back in to the phone! Now noone wants to own the issue. It's not an Apple issue - same problem with other phones that were used, Microsoft are not owning it either.

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