Unable to Receive System-Generated Emails

1. Check the Spam folder: Log in to Outlook or Outlook for Web and check the “Spam” folder.
If an email is mislabeled as spam, mark it as “not spam”.
2. Configure mail flow rules: Log in to Exchange Administrator Center
Navigate to Mail Flow > Rules and create or edit a rule to allow system generated messages to be sent.
3. Check Mail Tracking: In the Exchange Administrator Center, navigate to “Mail Flow” > “Mail Tracking”.
View the delivery status of system-generated messages and check for errors or blocks.
4. Configure Allowed Lists: In the Exchange Administrator Center, navigate to “Protection” > “Connectors”.
Add the domain name or IP address of the sender of the system-generated email to the Allowed List.
5. Check permission settings: In the Exchange Administrator Center, navigate to Recipients > Mailboxes.
Check the permission settings of the user's mailbox to ensure that the sender of the system-generated email has permission to send.
6. Check mail delivery using PowerShell: Open Exchange Management Shell (with administrator privileges).
Use the following command to check the mail delivery status:
powershell
Get-MessageTrackingLog -Sender “email address removed for privacy reasons” -Recipients “email address removed for privacy reasons”
7. Contact Microsoft Support: If the issue remains unresolved, submit the issue through Microsoft Support.
Provide detailed error messages and screenshots to quickly diagnose the problem.