Forum Discussion

Copper Contributor

Jul 23, 2020

Solved

Unable to activate DKIM

Helle, I try to activate the DKIM but it doesn't work. The DNS settings are set correctly, but Office365 does not recognize them. Does anyone know how I can fix this?

admin

exchange online

office 365

harveer singh
Jul 24, 2020
Hey Frank Vos , I see where you have got it wrong, the domain name reddata.nl is basically mentioned twice, So your CNAME record right now is :
selector1._domainkey.reddata.nl.reddata.nl pointing to selector1-reddata-nl._domainkey.reddatacorp.onmicrosoft.com, you see how the domain name is coming up twice, that means the DNS provider is adding the reddata.nl automatically to the cname you are creating. So simply create the CNAME record as selector1._domainkey pointing to selector1-reddata-nl._domainkey.reddatacorp.onmicrosoft.com and let your DNS do the rest.

Frank Vos

Copper Contributor

Jul 24, 2020

Hey harveer singh

Thanks! but, same result..

harveer singh

Iron Contributor

Jul 24, 2020

Hey Frank Vos , I see where you have got it wrong, the domain name reddata.nl is basically mentioned twice, So your CNAME record right now is :

selector1._domainkey.reddata.nl.reddata.nl pointing to selector1-reddata-nl._domainkey.reddatacorp.onmicrosoft.com, you see how the domain name is coming up twice, that means the DNS provider is adding the reddata.nl automatically to the cname you are creating. So simply create the CNAME record as selector1._domainkey pointing to selector1-reddata-nl._domainkey.reddatacorp.onmicrosoft.com and let your DNS do the rest.

Frank Vos
Copper Contributor
Jul 24, 2020
hey harveer singh, Ah check! now I get it, I immediately adjusted it and now I have to wait for the DNS
Thanks!