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omboau's avatar
omboau
Copper Contributor
Oct 25, 2023

UM mailbox issues

Hi all,

 

I Have an issue where a particular mailbox in the organisation plays the wrong greeting. We record a new greeting and it still plays the one recorded 2 years ago.

 

Is there anyway we are able to find and remove the old greeting using powershell?

 

Regards

 

Paul

  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor

    Hi omboau,

    to remove an old Welcome message and add a new one for a mailbox in Exchange Online using PowerShell, you can try to use the following steps:

    1. Connect to Exchange Online:
    If you're not already connected, you need to connect to Exchange Online using PowerShell. Here's how you can do it:

    Connect-ExchangeOnline 

    2. Remove the Old Welcome Message:
    To remove the old welcome message, you can use the `Set-UMMailbox` cmdlet with the `-WelcomeMessageEnabled` parameter set to `$false`. Replace `<UserEmail>` with the email address of the mailbox for which you want to remove the old message.

    Set-UMMailbox -Identity <UserEmail> -WelcomeMessageEnabled $false

    3. Add the New Welcome Message:
    To add a new welcome message, you can use the `Set-UMMailbox` cmdlet with the `-WelcomeMessage` parameter. Replace `<NewWelcomeMessage>` with the text or path to the audio file for the new welcome message.

    Set-UMMailbox -Identity <UserEmail> -WelcomeMessage "<NewWelcomeMessage>"

    4. Verify Changes:
    You can verify that the welcome message has been updated by using the `Get-UMMailbox` cmdlet:

    Get-UMMailbox -Identity <UserEmail> | Select-Object WelcomeMessage, WelcomeMessageEnabled


    Set-UMMailbox (ExchangePowerShell) | Microsoft Learn

    Please click Mark as Best Response & Like if my post helped you to solve your issue.
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    Kindest regards,


    Leon Pavesic
    (LinkedIn)

    • omboau's avatar
      omboau
      Copper Contributor

      Hi LeonPavesic ,

       

      Thanks for taking the time to respond.

       

      Unfortunately, I probably should have provided more info as we are still completely on-premise so that option is not available from my understanding.

       

      Kind Regards

       

      Paul

       

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