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Forum Discussion

satyanarayan mahapatra

Copper Contributor

Jul 24, 2017

The Domain Name System (DNS) reported that the recipient's domain does not exist

After office365 hybrid configuration with exchagne2010 i am getting this message Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist. Remote Server returned '550 5.4.310 DNS domain does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=svr-ex-caht01] [prod.protection.outlook.com]'. This problem only for incoming from external doamin , internal incoming and outgoing fine , and external outgoing fine . 2nd question I just wan to understand why saying domain not exist , user not exist I can understand

exchange online

hybrid

office 365

6 Replies

khaledkabitahotmailcom
Copper Contributor
Aug 23, 2020
I didn't understand how to fix it ,
Can you fix the problem for me ?
khaledkabitahotmailcom
Copper Contributor
Aug 23, 2020
Delivery has failed to these recipients or groups:

scholarship@edu.cwu.tr
Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist
tarek_123-A
Copper Contributor
Dec 22, 2019
satyanarayan mahapatra
Jerry Meyer
Iron Contributor
Jul 24, 2017
You can do a couple of things to troubleshoot this issue.

First check what kind of usertype the Users is. It is possible that the user has 2 mailboxes or that the Targetadress onpremise is not to the right adress.
You can also check if the user might be duplicate you can perform this with

get-msoluser -haserroronly

You wil get a list with users and duplicate values liek ArchiveGUID and MailboxGuid. If that is the case there is a fix for it which i can post.
- satyanarayan mahapatra
  Copper Contributor
  Jul 24, 2017
  Hi Thanks for response ,
  let me explain more
  Do we need to do anything after hitting finish button of Hybrid configuration wizard ?
  All user are on premises , before start migrating user to office365 we need to make sure all combination of email flow in\out working fine .
  - Jerry Meyer
    Iron Contributor
    Jul 24, 2017
    No when everything is still onpremise and you hit Finish, everything should be working as is. Where is you MX record pointing to?

Resources

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Can you fix the problem for me ?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"69","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-08-23T08:05:08.605-07:00","lastPublishTime":"2020-08-23T08:05:08.605-07:00","metrics":{"__typename":"MessageMetrics","views":24577},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange_General/message:89536/message:1606666","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1606561":{"__typename":"ModerationData","id":"moderation_data:1606561","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1606561":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:768182"},"id":"message:1606561","revisionNum":1,"uid":1606561,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Exchange_General"},"parent":{"__ref":"ForumTopicMessage:message:89536"},"conversation":{"__ref":"Conversation:conversation:89536"},"subject":"Re: The Domain Name System (DNS) reported that the recipient's domain does not exist","moderationData":{"__ref":"ModerationData:moderation_data:1606561"},"body":"Delivery has failed to these recipients or groups:

scholarship@edu.cwu.tr
Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"194","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-08-23T06:14:22.099-07:00","lastPublishTime":"2020-08-23T06:14:22.099-07:00","metrics":{"__typename":"MessageMetrics","views":24577},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange_General/message:89536/message:1606561","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:496413":{"__typename":"User","id":"user:496413","uid":496413,"login":"tarek_123-A","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-12-22T11:37:43.597-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:496413"},"ModerationData:moderation_data:1077934":{"__typename":"ModerationData","id":"moderation_data:1077934","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1077934":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:496413"},"id":"message:1077934","revisionNum":1,"uid":1077934,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Exchange_General"},"parent":{"__ref":"ForumTopicMessage:message:89536"},"conversation":{"__ref":"Conversation:conversation:89536"},"subject":"Re: The Domain Name System (DNS) reported that the recipient's domain does not exist","moderationData":{"__ref":"ModerationData:moderation_data:1077934"},"body":"

satyanarayan mahapatra

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"30","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-12-22T11:47:14.059-08:00","lastPublishTime":"2019-12-22T11:47:14.059-08:00","metrics":{"__typename":"MessageMetrics","views":29921},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange_General/message:89536/message:1077934","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:35":{"__typename":"Rank","id":"rank:35","position":16,"name":"Iron Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:5031":{"__typename":"User","id":"user:5031","uid":5031,"login":"Jerry Meyer","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-08-01T23:58:34.519-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS01MDMxLTE1MTVpNENDQjNEQTM3MDYyRkU4OQ"},"rank":{"__ref":"Rank:rank:35"},"entityType":"USER","eventPath":"community:gxcuf89792/user:5031"},"ModerationData:moderation_data:89547":{"__typename":"ModerationData","id":"moderation_data:89547","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:89547":{"__typename":"ForumReplyMessage","uid":89547,"id":"message:89547","revisionNum":1,"author":{"__ref":"User:user:5031"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Exchange_General"},"parent":{"__ref":"ForumTopicMessage:message:89536"},"conversation":{"__ref":"Conversation:conversation:89536"},"subject":"Re: The Domain Name System (DNS) reported that the recipient's domain does not exist","moderationData":{"__ref":"ModerationData:moderation_data:89547"},"body":"

You can do a couple of things to troubleshoot this issue.

First check what kind of usertype the Users is. It is possible that the user has 2 mailboxes or that the Targetadress onpremise is not to the right adress.

You can also check if the user might be duplicate you can perform this with

get-msoluser -haserroronly

You wil get a list with users and duplicate values liek ArchiveGUID and MailboxGuid. If that is the case there is a fix for it which i can post.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2017-07-24T02:09:36.223-07:00","lastPublishTime":"2017-07-24T02:09:36.223-07:00","metrics":{"__typename":"MessageMetrics","views":41079},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange_General/message:89536/message:89547","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCw4OTU1OCw4OTU1OA","node":{"__ref":"ForumReplyMessage:message:89558"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:89558":{"__typename":"ModerationData","id":"moderation_data:89558","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:89558":{"__typename":"ForumReplyMessage","uid":89558,"id":"message:89558","revisionNum":1,"author":{"__ref":"User:user:34218"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Exchange_General"},"parent":{"__ref":"ForumReplyMessage:message:89547"},"conversation":{"__ref":"Conversation:conversation:89536"},"subject":"Re: The Domain Name System (DNS) reported that the recipient's domain does not exist","moderationData":{"__ref":"ModerationData:moderation_data:89558"},"body":"

Hi Thanks for response ,

let me explain more

Do we need to do anything after hitting finish button of Hybrid configuration wizard ?

All user are on premises , before start migrating user to office365 we need to make sure all combination of email flow in\\out working fine .

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No when everything is still onpremise and you hit Finish, everything should be working as is. Where is you MX record pointing to?

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