Forum Discussion
some sent emails are missing and moving to "recover deleted items"
But what I noticed is that during the weekend when clients are not connected, the emails are not going to Recover Deleted Items. So I think in my case the issue is caused by the Outlook client. Tell me if you managed to resolve your issue. Regards.
- This is a fascinating thread. We are also moving over to Exchange 2019 but with Outlook 365 licensing. I originally thought my users were just making mistakes, but I can confirm even IT staff are having the issue.
What we see are specifically Sent Items missing from that folder; they are in the Recover Deleted Items folder instead. When they are restored, they go to the Archive folder for some reason. Archiving is disabled, and there are no Rules to produce this.
I'm currently working on the theory that it's only remote users having the issue, I'll report any more findings back here. Hi we've got office 365 , deleted all the users Rules. When she creates a new Rule the email is diverted to the correct directory. 5 Minutes later the email is in " Recover Deleted items "
Any advice , I can't seem to resolve this problem
In some cases seems the emailjunkconfiguration to have caused this behavior, check by running following command:
Get-MailboxJunkEmailConfiguration <MailboxIdentity> | Format-List Enabled
and try disabling it for the affected user:
Set-MailboxJunkEmailConfiguration <MailboxIdentity> -Enabled $false
Monitor whether the mails are still being moved in Recover Deleted Items.
In my case only the sent mails are landing in Recover Deleted Items.
And disabling the mailbox rule for junkemailconfiguration didn't help.
- Hi Leon_Nel,
try deleting the user's Outlook profile, cleanup Outlook profile files from C:\Users\Leon_Nel\AppData\Local\Microsoft\Outlook and setup a brand new profile with new data file. Also try setting exclusion in the AV for this Outlook path where the data files are stored.
