Forum Discussion
some sent emails are missing and moving to "recover deleted items"
Deleted these the answers for the questions :
could you please let me know when the issue started?
the user who get this problem notice that 1 month ago , it happened with him around 3 times
Was there any recent changes that you are aware of?
nope, only i update the windows server 2016 using "windows update"
Is the issue reproducible when logged into the web version of outlook?
he is using desktop version of outlook only
Are they logged into the updated version of Outlook?
it was microsoft outlook 2019 , i update recently to microsoft outlook 2021
Do they make use of Outlook on their mobile devices?
yes
Regarding the rules , he has many rules , but i check them , nothing related to moving or deleting emails from sent items.
Can they remove their account permanently oh their mobile devices and observe if the issue will be reproduced?
ok i will inform him to do that
How often does this happen?
3 times in this month
Does it occur with new set of emails, emails from particular domain or all emails (both internal and external organization)?
new set of email emails , it happened when he sent email to internal users
Do we have working users? What is the difference between the working users and the non working users?
i didn't understand what you mean by "working users"
This exactly what happened :
it happened with him 3 times , while he is working in excel file and then choose file , share , email , send as attachment and he choose a recipient to send this excel file to him , after he sent , the recipient receive the email but this email not appear on the sender "sent item" folder , however he can found this in "recover deleted items" , the restore option does not restore the email .
and also regarding my question :
is it normal for emails in "sent items" to be appear also in "recover deleted emails" , i found the same for many users , same email appear on "sent items" and on "recover deleted items" , but not every sent emails are appear there but most of them .
is it normal ?
Hi spring8080 - There is a possibility that the messages that you see in the Recoverable Items folder might be a copy of the draft that was saved when the user was composing the message.
Regards
Dhruva
- so you think it is normal ?
- spring8080 I have the same issue with brand new Exchange 2019 CU12 and Outlook 2016.
But what I noticed is that during the weekend when clients are not connected, the emails are not going to Recover Deleted Items. So I think in my case the issue is caused by the Outlook client. Tell me if you managed to resolve your issue. Regards.- This is a fascinating thread. We are also moving over to Exchange 2019 but with Outlook 365 licensing. I originally thought my users were just making mistakes, but I can confirm even IT staff are having the issue.
What we see are specifically Sent Items missing from that folder; they are in the Recover Deleted Items folder instead. When they are restored, they go to the Archive folder for some reason. Archiving is disabled, and there are no Rules to produce this.
I'm currently working on the theory that it's only remote users having the issue, I'll report any more findings back here.
