Forum Discussion

Brass Contributor

Apr 10, 2020

Solved

Shared Mailbox Access

Hi, I have remove the license of a mailbox, and convert the mailbox to Shared Mailbox. However the Shared Mailbox can still be accessible by signing-in from OWA. Is that the normal behavior? On...

exchange online

VasilMichev
Apr 12, 2020
Well, given that O365 is a cloud service, available anywhere from any location, not changing the password for a departed user is just asking for trouble. Anyway, Microsoft's guidance on the whole "departed" user is still a bit unclear, they've positioned "inactive mailboxes" for this scenario, but then did the whole "convert to shared mailbox" thingy as part of the "remove user" wizard. Here's an article from a while back where I compare the two methods: https://practical365.com/exchange-online/shared-mailboxes-vs-inactive-mailboxes-departed-users/

cllee

Brass Contributor

Apr 11, 2020

VasilMichev

So it is still advisable to reset the password once the employee left the company, while maintaining their account as Shared Mailbox.

VasilMichev

MVP

Apr 12, 2020

Well, given that O365 is a cloud service, available anywhere from any location, not changing the password for a departed user is just asking for trouble. Anyway, Microsoft's guidance on the whole "departed" user is still a bit unclear, they've positioned "inactive mailboxes" for this scenario, but then did the whole "convert to shared mailbox" thingy as part of the "remove user" wizard. Here's an article from a while back where I compare the two methods: https://practical365.com/exchange-online/shared-mailboxes-vs-inactive-mailboxes-departed-users/

cllee
Brass Contributor
Apr 12, 2020
VasilMichev

Thanks for the link. Appreciate.