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bababrjaved's avatar
bababrjaved
Copper Contributor
Apr 15, 2024

Sent Items issue

Hello everyone, i am using exchange 2016 server my mail user access their mails on web(OWA), some of these are complaining that they are unable to see 100% sent item. Randomly emails are shown while all user are using same policy. I change laptop but issue is same.

Sent Items issue

2 Replies

  • ITSME007's avatar
    ITSME007
    Copper Contributor
    Jul 07, 2025

    This is likely a sync issue and after sometimes, the emails appears, you can try the below steps to see the behaviors

    Ask users to refresh the folder list in OWA.

    Try accessing OWA in private mode to rule out browser caching.

    If using outlook in cashed mode, try switching to online mode temporarily

  • VeAWD's avatar
    VeAWD
    Iron Contributor
    Jul 07, 2025

    Execute these two commands with Exchange Online PowerShell:
    1.Get-MailboxFolderPermission -Identity "User mailbox address:\SentItems
    2.Set-MailboxFolderPermission -Identity User Mailbox Address:\SentItems -User Default -AccessRights Owner

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