Forum Discussion
Recommended Clients for Exchange Activesync for Exchange 2019 Mailbox Users
In my environment, we have Exchange 2019 CU11.
My understanding from when I spoke with Microsoft Exchange Engineers on the phone was that the Outlook mobile app was built primarily around for mailbox in Exchange Online (M365).
While I know that Outlook mobile app does have Activesync in it, the Engineers told us that for Exchange On-Premises mailboxes, we should use the Native Mail, Calendar, and Contacts apps on Android and iOS because the Outlook mobile app wasn't meant for Exchange On-Premises.
Would someone be able to confirm or give recommendations as to what is truly the way we should direct our customers to use when accessing On-Premises Exchange email on their mobile devices?
1 Reply
Hi Craig Unterborn,
I'm agree and disagree at the same time 🙂
Outlook mobile app is compatible with pure Exchange OnPrem mailboxes:
https://learn.microsoft.com/en-us/exchange/clients/outlook-for-ios-and-android/outlook-for-ios-and-android?view=exchserver-2019
https://learn.microsoft.com/en-us/exchange/clients/exchange-activesync/mobile-devices?source=recommendations&view=exchserver-2019
But it's also true that there're limitations and auth concerns in such cases:
https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/outlook-for-ios-and-android/outlook-for-ios-and-android-faq
So, basically, even if you can perfectly use Outlook Mobile App with pure Exchange On Prem server, in my case I would agree with the other engineers and use the native apps. Let's see if someone else has a different opinion 😉
