Forum Discussion
Email Showing as Quarantined in a Message Trace, but Not Showing up in MS Defender
A customer of ours was waiting on an email to arrive and to help figure out where the email was or if it was sent yet we ran a message trace. The message trace showed that the email was sent to quara...
Open a support case with MS, you might need to provide them Network Message IDs to be able to see them in quarantine.
Unfortunately, we can contact ms support through admin center because licensing was purchased through a reseller and not directly from Microsoft. Reseller support is not an option. Unless there is another way to reach out to ms support, I couldn't get very far with that.
We had same issue with Zapped emails and had to provide them with these to be able to see them in quarantine.