Forum Discussion
Question on Issues with Exchange Online
So, I have had a few support tickets open for a couple weeks now, and one that I opened late last week as we have a percentage of users that cannot access using Outlook desktop. The gist of our i...
You can, go to your office 365 admin center under support tab, and submit a new request. You should be able to get in touch with Support that should be able to assist.
Hi Chris,
Thanks for responding to this thread once again :)
So, I opened a ticket yesterday. I got an initial phone call and then ran RCAT, SARA, provided some results and that was it. It is just generally difficult to coordinate with them - when dealing with internal support needs and users, and then trying to be available for whatever time you get a call back from MSFT support, etc. I wish that I was affected by the service issue so I could run whatever they need from my laptop... instead of being asked to get an affected users' machine to do stuff on... oh - and I need their password for the tests, and its not like we have loaner systems to give out to folks...
Meh. Sorry. :)
Its just being the middle man feels quite helpless.