Forum Discussion
Question on Issues with Exchange Online
So this is happening again.
After 4-5 days it was resolved last time... apparently "a recent update cased the issue"... not really sure what it was, but our users were not able to use Outlook desktop or mobile, EAS, etc. Outlook on the Web was the only functioning email client.
So, it started again yesterday just after midnight, so we are entering our second day with an increasing count of users who cannot use Outlook desktop or mobile, EAS, etc. Again - Outlook on the Web is the only functional means of accessing email for a growing number of users.
Anyone have any thoughts? I really wish I could actually talk to someone in support who is not an "ambassador"...
:(
- You can, go to your office 365 admin center under support tab, and submit a new request. You should be able to get in touch with Support that should be able to assist.
Hi Chris,
Thanks for responding to this thread once again :)
So, I opened a ticket yesterday. I got an initial phone call and then ran RCAT, SARA, provided some results and that was it. It is just generally difficult to coordinate with them - when dealing with internal support needs and users, and then trying to be available for whatever time you get a call back from MSFT support, etc. I wish that I was affected by the service issue so I could run whatever they need from my laptop... instead of being asked to get an affected users' machine to do stuff on... oh - and I need their password for the tests, and its not like we have loaner systems to give out to folks...
Meh. Sorry. :)
Its just being the middle man feels quite helpless.
