Forum Discussion
Prohibit Auto reply to the Helpdesk mailbox
Hi. We have had a problem with mail loops, because a mail was sent to a helpdesk mailbox, that replied with a case number, that triggered the users autoreply that triggered at new case number and tha...
In the case you are describing, no, you simply dont know the address beforehand. You should however be able to configure a transport rule to block OOO replies sent to this particular mailbox, and avoid the automatic creation of incidents. You can find an example here: https://serverfault.com/questions/704250/office-365-disable-automatic-replies-to-spcific-addresses