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Yahmed765's avatar
Yahmed765
Copper Contributor
Aug 09, 2024

Problem with Automatic replies

Hi all,

I have an online exchange service for the whole office here and we are using a software for sending mails to customers ( specialized software in transport). we use 4 mail accounts in that software and I have a connector in 365 exchange added to accept mails from our server's IP adress and also added the IP into the SPF record.

Problem is when I check message trace in Exchage I see that messages with "automtic reply" in the subject having a "failed" status. 

- I already checked the automatic replay is active in exchange.

has anyone idea why does that happen?

thank you  in advance

  • sounds like you have the option enabled for external oof & internal. Exchange will send both messages each time it receives an incoming message, but typically only one of the oof's will be sent (the internal message or the external message). Obviously there are situations that both messages will be successful.

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