Forum Discussion
Prevent Exchange Online from moving Mails to Spam folder
Apart form being marked as Spam, messages can end up in the folder if they are marked as Phishing (read for example this recent blog post: https://techcommunity.microsoft.com/t5/Security-Privacy-and-Compliance/Schooling-A-Sea-of-Phish-Part-2-Enhanced-Anti-spoofing/ba-p/176209) or if the Outlook junk filter acted on them. Looking at the message headers should give you an idea what happened, and you can also run a message trace in the EAC/SCC to get additional information.
Setup a rule to do the following. I do this since all my spam goes through another external spam scan solution first.
Set the spam confidence level (SCL) to '-1'
This is not what we need. The mails should be flagged as Junk. But they should not be moved to the Spam folder.
Hi Robert,
In that case is you continue to have issues with those tests and the configurations are ok, I sugests to open a Support Ticket on Office 365 portal.
I've had the same idea. Unfortunately, I haven't had any good experiences with 1st-level support in the past. Usually they don't understand me and the whole thing ends up as a waste of time. This was completely different one to two years ago. But maybe I really don't have another option.
- They still get flagged as Junk by your E-mail gateway, all that flag does is prevent Exchange server from moving to Junk. I don't know how your mail flow happens, but Mine goes through spam filtering first, gets tagged, etc. Then into Exchange which that flag will prevent from moving into the folder.
