Forum Discussion
Prevent Exchange Online from moving Mails to Spam folder
Exchange admin center -> protection -> spam filter
We don't want mails to be sorted away in Spam folder. We want to keep Spam in inbox. For all users. So I changed the spam settings from 'move ...
Hi Robert,
That email's happens within OWA or Outlook ?
The best way to view the problem is only use Webmail without Outlook client, because the Outlook client can also put the mail on Spam folder.
This happens in both OWA and Outlook Client. If I try to kill the Outlook client, I won't survive this. ;)
Hi Robert,
You need to test use only OWA (Outlook Closed in any device) to see if the issue that you are experience is from Office 365 services or Outlook client.
And please see this article https://support.office.com/en-us/article/change-the-level-of-protection-in-the-junk-email-filter-e89c12d8-9d61-4320-8c57-d982c8d52f6b
We tested this. The Outlook Client (for Windows or Mac) is NOT the source of the problem.
