Forum Discussion
Prevent Exchange Online from moving Mails to Spam folder
Hi Robert,
That email's happens within OWA or Outlook ?
The best way to view the problem is only use Webmail without Outlook client, because the Outlook client can also put the mail on Spam folder.
In both worlds. We have users who never use the Outlook Client. And we have other user who never use OWA. Both types of users are affected.
This happens in both OWA and Outlook Client. If I try to kill the Outlook client, I won't survive this. ;)
Hi Robert,
You need to test use only OWA (Outlook Closed in any device) to see if the issue that you are experience is from Office 365 services or Outlook client.
And please see this article https://support.office.com/en-us/article/change-the-level-of-protection-in-the-junk-email-filter-e89c12d8-9d61-4320-8c57-d982c8d52f6b
We tested this. The Outlook Client (for Windows or Mac) is NOT the source of the problem.
