Forum Discussion

Copper Contributor

Apr 15, 2024

Prevent Autoforwarding of certain mails

Dear all, I would like to prevent the autoforwarding of mails coming from our HR-System. Use Case: During abscense of employee A all emails are forwarded to employee B. Employee B can reque...

Copper Contributor

Apr 15, 2024

Yep, this sounds like a bad idea for reasons exactly like your example. I'm sure the HR system is not the only account susceptible to this kind of attack. Why not just create a shared mailbox that both employees have access to? What's the downside of a simple OOO message redirecting users to employee B?

FRpipes
Copper Contributor
Apr 16, 2024
KevinCLX Fully agree to you, but you cant tell hundreds of users to change their working with Outlook they got used to for several years.

The idea behind ist: Every customer request must be answered independently if employees are currently out of office or sick or whatever. A customer who does not reach anyone does not come back or buys his stuff somewhere else. Every customer has his/her own go to person in our company with personal contact and personal caretaking.

I wonder if there is really no central server side option to mark all incoming mails from a certain domain as confidential / do not forward which prevents the out of office rules to be executed. My only idea is a local solution on everyones outlook: Activate Forward Rule but do an exception for Mails coming from the HR System (external email domain).