Forum Discussion

Silver Contributor

Nov 01, 2018

Phantom Account

I have this account in my tenant that goes to more than one person. If you try to find it in the admin center, it doesn't show as a user, contact, group, shared mailbox or a resource. If I go into ...

exchange online

office 365

VasilMichev

MVP

Nov 02, 2018

Several types of mailboxes are not displayed in the EAC and/or Office 365 Admin center, for example Discovery mailboxes, Scheduling mailboxes, Site mailboxes, etc. PowerShell can give you all the information you need for the mailbox though, simply query the relevant properties: RecipientTypeDetails, UserPrincipalName, EmailAddresses, Forwarding settings, etc.

Jeffrey Allen

Silver Contributor

Nov 02, 2018

Thanks! I guess I don't know enough about Powershell to even run some of these as I've spent two hours trying to get some of these properties and keep getting errors. When will MS do away with PS and make everything GUI?

Jeffrey Allen
Silver Contributor
Nov 02, 2018
I think I've located the phantom account. I believe it is a part of a Public Folder mailbox but that folder has a different name and doesn't list details in the Exchange Admin Console.
- Jeffrey Allen
  Silver Contributor
  Nov 02, 2018
  I was wrong it isn't a public folder. I did some more research and what is a SchedulingMailbox? This might be that and if so can it be converted to a regular mailbox?
  - VasilMichev
    MVP
    Nov 03, 2018
    Since you've already confirmed that the object is returned by Get-Mailbox, simply rerun the cmdlets to get all the relevant properties:
    
    Get-Mailbox address@domain.com | ft Name,UserPrincipalName,EmailAddresses,RecipientTypeDetails
    
    or you can do a simple:
    
    Get-Mailbox | fl *
    
    to get all the properties. In general, the Get-Recipient cmdlet is the best way to find a matching object, as it covers all valid recipient types, but it might not return as many properties compared to Get-Mailbox.