Forum Discussion

Roger Patel's avatar
Roger Patel
Copper Contributor
Mar 13, 2018

Outlook logon fails after mailbox moves from Exchange 2010 to Exchange 2013 or Exchange 2016

Can MS please let me know if a fix has been released for the below issues.

 

Outlook logon fails after mailbox moves from Exchange 2010 to Exchange 2013 or Exchange 2016

https://support.microsoft.com/en-hk/help/3097392/outlook-logon-fails-after-mailbox-moves-from-exchange-2010-to-exchange

 

The workaround is working but i do not feel this is a permanent solution.

https://partnersupport.microsoft.com/en-us/par_servplat/forum/par_exchserv/mailbox-move-from-exchange-2010-to-exchange-2016/71919907-f486-4f2e-a201-a06363154abd?rtAction=1520962962373

https://www.google.co.uk/search?q=RESOLVED+(Exchange+2016+bug)+-+Outlook+not+connecting+to+Exchange+after+mailbox+move+from+2010+to+2016&oq=RESOLVED+(Exchange+2016+bug)+-+Outlook+not+connecting+to+Exchange+after+mailbox+move+from+2010+to+2016&aqs=chrome..69i57j69i60l3&sourceid=chrome&ie=UTF-8

 

https://support.microsoft.com/en-hk/help/3097392/outlook-logon-fails-after-mailbox-moves-from-exchange-2010-to-exchange

 

 

I LOOK FORWARD TO YOUR RESPONSE.

 

Thanks

 

 

Exchange Server

1 Reply

  • mderooij's avatar
    mderooij
    MVP
    Apr 05, 2018

    It's the only way, supported and not really an issue if you're aware Ex2013+ caches Autodiscover information. Plan for it, and start your moves with suspend-when-ready. When you are ready to complete the moves, have a script running periodically recycling Autodiscover, OWA and Sync app pools, or lower the recycle interval settings in IIS on those Exchange boxes for those pools.