Forum Discussion
O365 hybrid connector to onprem failing TLS
Found that the STARTLS command availability depends on the security options combination enabled on the connector.
created a connector with just TLS enabled and worked
common causes for STARTTLS errors
1. Missing or Incorrect TLS Certificate Binding
- After renewing an SMTP certificate, the Receive Connector may still reference the old certificate in its TlsCertificateName property.
- If the connector isn’t bound to a valid certificate, Exchange won’t advertise STARTTLS.
✅ 2. Self-Signed or Untrusted Certificate
- If the certificate used for SMTP isn’t trusted by the sending system (or is self-signed), STARTTLS negotiation can fail.
✅ 3. STARTTLS Disabled on Receive Connector
- The connector might have AuthMechanism settings that don’t include TLS, or RequireTLS is misconfigured.
✅ 4. Inline Devices Stripping STARTTLS
- Firewalls, load balancers, or SMTP appliances can remove the STARTTLS capability from the SMTP banner.
✅ 5. DNS or FQDN Mismatch
- The FQDN advertised by the connector doesn’t match the certificate CN/SAN, causing TLS handshake failures.
✅ 6. Outbound Connector Misconfiguration
- On-prem or Exchange Online connectors not set to RequireTLS or missing TlsSenderCertificateName.
✅ 7. Expired Certificate
- If the SMTP certificate is expired, STARTTLS will fail.
✅ 8. Opportunistic TLS Disabled
- If the sending system doesn’t attempt STARTTLS and the receiving system requires it, the message will be rejected.
The receive connector is the same for port 25 and 587
below an extract of it
unspaceId : 8694c07f-0c4d-40e5-848b-af31a34b85fd
AuthMechanism : Tls, Integrated, BasicAuth, BasicAuthRequireTLS, ExchangeServer
Banner :
BinaryMimeEnabled : True
Bindings : {[::]:25, 0.0.0.0:25}
ChunkingEnabled : True
DefaultDomain :
DeliveryStatusNotificationEnabled : True
EightBitMimeEnabled : True
SmtpUtf8Enabled : True
BareLinefeedRejectionEnabled : False
DomainSecureEnabled : True
EnhancedStatusCodesEnabled : True
LongAddressesEnabled : False
OrarEnabled : False
SuppressXAnonymousTls : False
ProxyEnabled : False
AdvertiseClientSettings : False
Fqdn : SRVEX01.domain.local
ServiceDiscoveryFqdn :
TlsCertificateName : <I>CN=DigiCert Global G2 TLS RSA SHA256 2020 CA1, O=DigiCert Inc, C=US<S>CN=*.XXXXX.com, O=XXXXSince the fact the connector is the same for the two ports but only on port 587 I see the STARTLS option makes me wonder about some particular setting to change.
Looking on another installation ( exchange 2019 ) the startls is present also on port 25
What is the output of Get-ExchangeCertificate on your on-premises server instance(s)? Take a look at:
https://learn.microsoft.com/en-us/powershell/module/exchangepowershell/enable-exchangecertificate?view=exchange-ps
and make sure you enabled the correct valid cert for smtp.
