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raghu009's avatar
raghu009
Copper Contributor
Aug 25, 2025

Not receiving <InReplyTo> tag in EWS GetItem response if mail subject changed in reply

Hello,

 

I have an add-in that I run in Exchange Server 2019. When replying to an email, my add-in requires some information related to the parent email. For this, I use the EWS GetItem API. In the response, I get an <InReplyTo> tag, where I find information about the parent email.

See below example for more info:

 

 

The issue is that if I change the subject in the reply, I do not get that <InReplyTo> tag in the response, and hence cannot access parent email information.

This issue is only observed in Outlook on Mac (classic UI).

Any information, workaround, or timelines on a potential fix for this issue will be greatly appreciated.

Do let me know if any further information is required from my end.

 

Thanks,

Raghunandan Kumbhar

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