Forum Discussion
Need to Recover failed emails
Hi, we have a user mailbox and the emails from the user mailbox are set to forward to a distribution group. but we didn't enable the keep a copy on this mailbox option. Everything works fine until Mo...
Since the emails were delivered to the user mailbox but no copy was kept due to forwarding settings, the messages likely went to the user’s Deleted Items or could be in the Recoverable Items (Dumpster) folder if deleted.
Check the user’s Recover Deleted Items in Outlook or OWA to see if those emails can be restored. If you have Exchange or Microsoft 365 retention policies or backups, you might recover the missing emails from there.
If nothing’s found, unfortunately, without a copy saved or backup, recovering those emails might not be possible.