Forum Discussion

Copper Contributor

Dec 18, 2023

MOERA address not created (Resolved)

I have an issue where the MOERA address was never created for two user accounts. the users are synced from on-prem AD no On-premises exchange exists and never did exist all other users have the...

exchange online

office 365

c_small

Copper Contributor

Dec 20, 2023

Thank you. There is no hybrid exchange though. There is no exchange on-premise and there never has been. It is native exchange online, does your suggestion still apply?

Andres-Bohren

Iron Contributor

Dec 20, 2023

Hi c_small

If you're not using Exchange Hybrid the email address removed for privacy reasons and email address removed for privacy reasons are not very important.

You still can check if the Emailaddresspolicy is enabled on these Mailboxes.

Regards

Andres

c_small
Copper Contributor
Dec 20, 2023
Andres-Bohren The issue is resolved. The address is needed in my case for migration purposes.

I believe the fix was removing the Exchange license from the users and letting it strip the Exchange related data from users. At this point we were allowed to add the MOERA address manually without an error. Afterwards assigning the Exchange license back to the user.

previously when attempting to manually add the MOERA address it would fail with an error about being unable to write the data back to entra with dual-write etc..

thank you for you assistance!