Forum Discussion
Missing Teams Contacts after Migration
Hello,
We are currently migrating mailboxes from exchange 2019 to exchange online.
The migration works absolute flawless.
Now we have some employees complaining about missing teams contacts that were previously created in Teams only.
The MS support told me that this is a teams limitation and the local contacts are gone.
I know about unified contacts, thats contacts are synced now between outlook and teams and newly created contacts are stored in exchange online mailbox.
But whatabout the old contacts ?? cant believe that theres no workaround to keep this contacts.
Do you know something about this ?
Rene
1 Reply
When users were able to create contacts directly in Teams, those entries were stored only inside Teams and not in Exchange. Since Microsoft switched to the unified contacts model, all new contacts are saved in Exchange Online and sync automatically between Outlook and Teams. The problem is that the older “Teams-only” contacts don’t get carried over when you migrate mailboxes, so they seem to vanish once Teams starts using the unified model. Unfortunately, Microsoft doesn’t provide a built-in way to preserve them. The only workaround is to export or note down those old contacts before the migration and then re-create or import them into Exchange Online so they’ll sync properly going forward. It’s not ideal, but once everything is in the new system, contacts will be managed consistently between Outlook and Teams.
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