Forum Discussion

Brass Contributor

Aug 12, 2017

Solved

Migrated user mailbox was disabled on-premises

Hi, We have a hybrid environment and one collegue by mistake performed the disable action for a user mailbox on the exchange on-premises server, this user mailbox was already migrated to exchange...

Andy David
Aug 12, 2017
You mean they disabled the remotemailbox on-prem, right? But the AD account is intact?
You can always re-enable it on-prem in that case.
Enable-RemoteMailbox <username> -RemoteRoutingAddress username@<tenant>.mail.onmicrosoft.com

Then set the SMTP addresses as required on the remote mailbox as required and wait or force the AADConnect sync to 365...

Andy David

MVP

Aug 12, 2017

You mean they disabled the remotemailbox on-prem, right? But the AD account is intact?

You can always re-enable it on-prem in that case.

Enable-RemoteMailbox <username> -RemoteRoutingAddress username@<tenant>.mail.onmicrosoft.com

Then set the SMTP addresses as required on the remote mailbox as required and wait or force the AADConnect sync to 365...

CraigTodd23
Copper Contributor
Mar 12, 2019
Massive thanks for this Andy, saved me a lot of heartache and investigation over internet.
Carlos Gomez
Brass Contributor
Aug 12, 2017
Thanks Andy,

Looks that we are good now after follow your suggestion.

regards.
Carlos Gomez
Brass Contributor
Aug 12, 2017
Hi Andy,

Correct, AD user is intact and mailbox data looks to be also intact in the cloud. I'll test your solution, our goal is to not loose data of the user mailbox and be able to see the remote-mailbox on the onpremises server.

I'll update soon.

Regards.