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mcornella's avatar
mcornella
Copper Contributor
Dec 10, 2021
Solved

Messages with accents are shown with "message clipped" in Gmail

Using Exchange Online, when I send a message with non-ASCII characters Gmail shows this at the bottom:   [Message clipped] View entire message   This is regardless of the total size of the ema...
exchange online
  • mcornella's avatar
    mcornella
    Dec 10, 2021

    surajbudhani the Set-OwaVirtualDirectory Powershell command is not available for Exchange Online. Before posting this I had been looking at Set-OwaMailboxPolicy but never found the OutboundCharset parameter. Thanks to your help I double-checked and sure enough, this does what I need:

    Set-OwaMailboxPolicy -Identity OwaMailboxPolicy-Default -OutboundCharset AlwaysUTF8

    Thanks again for your help! 🙂 

surajbudhani's avatar
surajbudhani
Icon for Microsoft rankMicrosoft
Dec 10, 2021


You can enforce OWA to use UTF8 by using the following command
Set-OwaVirtualDirectory -Identity "Contoso\owa (default Web site)" -OutboundCharset AlwaysUTF8

If this helps you Mark this as Verified Answer

mcornella's avatar
mcornella
Copper Contributor
Dec 10, 2021

surajbudhani the Set-OwaVirtualDirectory Powershell command is not available for Exchange Online. Before posting this I had been looking at Set-OwaMailboxPolicy but never found the OutboundCharset parameter. Thanks to your help I double-checked and sure enough, this does what I need:

Set-OwaMailboxPolicy -Identity OwaMailboxPolicy-Default -OutboundCharset AlwaysUTF8

Thanks again for your help! 🙂 

  • surajbudhani's avatar
    surajbudhani
    Icon for Microsoft rankMicrosoft
    Dec 10, 2021
    Perfect, glad its fixed 🙂

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