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mcornella's avatar
mcornella
Copper Contributor
Dec 10, 2021
Solved

Messages with accents are shown with "message clipped" in Gmail

Using Exchange Online, when I send a message with non-ASCII characters Gmail shows this at the bottom:   [Message clipped] View entire message   This is regardless of the total size of the ema...
exchange online
  • mcornella's avatar
    mcornella
    Dec 10, 2021

    surajbudhani the Set-OwaVirtualDirectory Powershell command is not available for Exchange Online. Before posting this I had been looking at Set-OwaMailboxPolicy but never found the OutboundCharset parameter. Thanks to your help I double-checked and sure enough, this does what I need:

    Set-OwaMailboxPolicy -Identity OwaMailboxPolicy-Default -OutboundCharset AlwaysUTF8

    Thanks again for your help! 🙂 

surajbudhani's avatar
surajbudhani
Icon for Microsoft rankMicrosoft
Dec 10, 2021

mcornella 

The default value for the built-in remote domain named Default is ISO-8859-1. For the domain that you add this value is set to $Null and you can change it to whatever you want.

In your case I see that you have set the value of CharacterSet attribute to UTF-8. This means the email should be sent with UTF-8 encoding. However, this setting doesn't overwrite character sets that are already specified in outbound MIME messages.

You can refer the below document to understand the order of precedence.

I will recommend you to go through the following article Message encoding options: Exchange 2013

 

 

  • mcornella's avatar
    mcornella
    Copper Contributor
    Dec 10, 2021
    OK I understand the order of precedence and I could find the setting in Outlook 2019 to set outbound messages to use UTF-8.

    I cannot find the setting in the Outlook web app nor any documentation about it though. Is that even possible or should I just bother the people at Gmail about their obvious bug?
    • surajbudhani's avatar
      surajbudhani
      Icon for Microsoft rankMicrosoft
      Dec 10, 2021


      You can enforce OWA to use UTF8 by using the following command
      Set-OwaVirtualDirectory -Identity "Contoso\owa (default Web site)" -OutboundCharset AlwaysUTF8

      If this helps you Mark this as Verified Answer

      • mcornella's avatar
        mcornella
        Copper Contributor
        Dec 10, 2021

        surajbudhani the Set-OwaVirtualDirectory Powershell command is not available for Exchange Online. Before posting this I had been looking at Set-OwaMailboxPolicy but never found the OutboundCharset parameter. Thanks to your help I double-checked and sure enough, this does what I need:

        Set-OwaMailboxPolicy -Identity OwaMailboxPolicy-Default -OutboundCharset AlwaysUTF8

        Thanks again for your help! 🙂 

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