Forum Discussion

Copper Contributor

Feb 10, 2022

Solved

Messages from internal user going to Junk for only one other internal user

Hi all, I am just about out of ideas of what could be causing this problem and have tried everything I could think of and find when researching similar issues, so I'm turning to the Microsoft com...

exchange online

SteveWeber2020
Feb 15, 2022
Stephanie_GrammarHad a similiar problem a few years back at a customer.
Turned out to be a separate junk-rule in the CEO smartphone Samsung mail app. The rule was only visible and active in this app and showed neither in Outlook nor Exchange.
At one time before he clicked his assistences mail in his Samsung Mail App as "mark as spam". Everytime his smartphone did an ActiveSync-run he moved her mails in junk.

Greetings

SteveWeber2020

Copper Contributor

Feb 15, 2022

Stephanie_GrammarHad a similiar problem a few years back at a customer.

Turned out to be a separate junk-rule in the CEO smartphone Samsung mail app. The rule was only visible and active in this app and showed neither in Outlook nor Exchange.

At one time before he clicked his assistences mail in his Samsung Mail App as "mark as spam". Everytime his smartphone did an ActiveSync-run he moved her mails in junk.

Greetings

Stephanie_Grammar

Copper Contributor

Feb 15, 2022

This was the issue! CMO has a Samsung mobile device - I checked the Spam List in the default email handler and sure enough, COO's email was the only one on the list. We removed it, moved one of the COO's emails that was lingering in Junk into the inbox and voila, it stuck. COO sent a test email and it landed in the inbox as well.

Thank you so much for the assist!