Forum Discussion
In-place archiving not working as expected
Hello, I was wondering if someone could shed some light on this, because we feel we are at an impasse here. A quick summary of the case: We migrated a customer from on-prem Exchange to Exchan...
Your partner got it wrong, it's the other way around - the mailbox needs to be min 10MB in size in order to be eligible for processing by the MRM (and thus subject to retention policies).
In any case, your issue likely stems from the limitations of expanding archives and the lack of options we have therein, as in we cannot "force" a new chunk to be provisioned, and it can take up to 30 days. I'd recommend working with Microsoft support on this.
Just in case, check the last time the mailbox was processed by the MRM:
$logs = Export-MailboxDiagnosticLogs mailboxname -ExtendedProperties
$xml = [xml]$logs.MailboxLog
$xml.Properties.MailboxTable.Property | ? { $_.Name -like "Elc*" }
and also for any obvious errors in MRM processing:
Export-MailboxDiagnosticLogs mailboxname -ComponentName MRM
In any case, your issue likely stems from the limitations of expanding archives and the lack of options we have therein, as in we cannot "force" a new chunk to be provisioned, and it can take up to 30 days. I'd recommend working with Microsoft support on this.
Just in case, check the last time the mailbox was processed by the MRM:
$logs = Export-MailboxDiagnosticLogs mailboxname -ExtendedProperties
$xml = [xml]$logs.MailboxLog
$xml.Properties.MailboxTable.Property | ? { $_.Name -like "Elc*" }
and also for any obvious errors in MRM processing:
Export-MailboxDiagnosticLogs mailboxname -ComponentName MRM
Thanks for the reply. Yeah, you are probably right. I guess we have to bypass our partner on this and talk to Microsoft directly.
I get this when running your cmdlets:
- 0 items processed... is MRM processing blocked on the mailbox? Check these:
Get-Mailbox blabla | select ElcProcessingDisabled,*RetentionHold*Both ElcProcessingDisabled and RetentionHoldEnabled are set to false on the mailbox, ElcProcessingDisabled is set to false in the organization config.
- So it should be processing, yes we see zero results. Double-check the set of tags assigned to the mailbox, also make sure the RecoverableItemsSubtree quota is not reached. Some additional guidance can be found here: https://answers.microsoft.com/en-us/msoffice/forum/all/how-and-what-to-check-when-your-emails-are-not/e9087576-fe91-4809-87fc-fff8cbb17c6a