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woelki's avatar
woelki
Iron Contributor
Nov 17, 2025
Solved

Hybrid Update Agent download fails

Hi there, last Friday I was successfully able to execute the HCW with the full classic deployment. As we had some sharing issues we tried the full modern as well. But we were able to execute the H...
exchange online
hybrid
office 365
  • LukasSMSFT's avatar
    LukasSMSFT
    Nov 19, 2025

    woelki​ we've just released a new HCW build. Please give it a try.

LukasSMSFT's avatar
LukasSMSFT
Icon for Microsoft rankMicrosoft
Nov 18, 2025

Thanks for reaching out. We're working on an update to get this addressed. In the meantime, please download the latest version of the hybrid agent from here: https://aka.ms/hybridagentinstaller. 

woelki's avatar
woelki
Iron Contributor
Nov 18, 2025

Hi Lukas, great that you are already on it. But the hybrid agent installer itself doesn't help us, does it?

So the HCW will still abort at this point. Or is it possible to place the MSI at the right location, so that the HCW will recognize the downloaded file?

I already tried this yesterday with the temp folder location under %appdata% 

  • LukasSMSFT's avatar
    LukasSMSFT
    Icon for Microsoft rankMicrosoft
    Nov 19, 2025

    woelki​ we've just released a new HCW build. Please give it a try.

    • AS25's avatar
      AS25
      Copper Contributor
      Nov 19, 2025

      HCW 17.1.3902.0 can download the agent component again. I don't have anything to configure today, as I had to do it manually yesterday, but it's great that it's working again. Thank you very much.

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